React Native en Redesigning an existing food delivery application to correct technical shortcomings and help the business thrive. <span>Redesigning an existing food delivery application to correct technical shortcomings and help the business thrive.</span> <span><span lang="" about="/user/43" typeof="schema:Person" property="schema:name" datatype="">contentauthor</span></span> <span>Tue, 05/02/2023 - 04:31</span> <div>How we restructured an operative food delivery application to resolve functional and technological glitches while supporting the growth of the business.</div> <div> <img src="/sites/default/files/styles/large/public/2023-05/DetailPage%20%284%29.png?itok=gsCiwKqv" width="480" height="305" alt="" typeof="foaf:Image" /> </div> <div>Italy</div> <div><p>The client initially approached us to resolve their difficulties with their existing food delivery application. They wished to <strong>revamp their app to accommodate</strong> <strong>modern features</strong> and meet the requirements of modern customers. After going back and forth discussing the client's needs, we decided to conduct a <strong>product discovery workshop</strong> which would help us demonstrate our<strong> ideas and suggestions</strong> regarding the redevelopment of their application. In addition to ideas that would remedy their existing problems, <strong>we recommended</strong> incorporating a <strong>number of modern features </strong>to help their application function more efficiently. <strong>Impressed with our work</strong> during the workshop, <strong>the client decided to enlist our professional services</strong> for the reconstruction of their traditional food delivery application.</p></div> <div><p>The first multi-service delivery application in the Republic of San Marino. They offer food and grocery deliveries throughout the Republic of San Marino. They also deliver services like the shipping of packages and the booking of other market services. They yearn to provide top-notch service to their customers. Needless to say, the clients were determined to address customer orders more efficiently while growing their business overall.</p></div> <div><p>When the client approached us, they already had an existing delivery application in place. <strong>They were facing a number of challenges with their current application</strong>. Their application displayed <strong>an improper flow of information</strong> throughout the backend structure. Owing to this, <strong>they failed to execute orders in a timely manner</strong>, and <strong>their real-time business was negatively affected</strong>. Leveraging our expertise in <strong>E-commerce Strategy &amp; Implementation</strong>, we helped the client <strong>enhance their application, retain more customers, and promote their business</strong>.</p></div> <div><p>We supported the client in overcoming several business challenges thanks to our collaboration and regular communication. Here's how we approached it—</p> <ul><li> <p>The first challenge arising from our professional alliance was the <strong>communication barrier</strong>. The client was from <strong>Italy </strong>and spoke <strong>only Italian</strong>, a language our team was not fluent in. This <strong>language barrier</strong> proved to be a <strong>roadblock </strong>in our collaboration. To eliminate this problem, we resorted to employing a <strong>language translator</strong> who would facilitate smooth cooperation and help us conduct our business efficiently.</p> </li> <li> <p>Having a <strong>traditional mindset</strong>, the client failed to recognize the value it would add to their business performance to incorporate some <strong>contemporary features</strong> to their application. Our team put much effort into emphasizing the significance of a <strong>modern web and app development</strong> <strong>approach</strong>. Our team explained how a modern UI would deliver an <strong>excellent user experience</strong>, thereby <strong>retaining more customers</strong> and <strong>helping the business</strong>. Ultimately, the client agreed with our modern approach and recognized the result-oriented aspect of it.</p> </li> <li> <p>It should be noted that the problem with communication was not exclusive to our professional partnership. There was a <strong>flaw </strong>in the <strong>translation module</strong> of the client's existing application. It resulted in <strong>inaccurate translations</strong> of languages. This prompted us to build a <strong>customized translation module</strong> where data would be filled <strong>manually</strong>. It would even facilitate the accurate translation of every new language added in the future.</p> </li> <li> <p>The entire purpose of the application was to <strong>deliver food and other services</strong> to customers efficiently and on time. This required the development of a <strong>three-way tracking mechanism</strong> which was challenging to build. This system would provide tracking facilities to the <strong>customer</strong>, <strong>restaurant or service manager</strong>, <strong>and delivery executive</strong>. To accomplish this, we conducted <strong>in-depth research</strong> and enlisted the support and expertise of our senior developers.</p> </li> <li> <p>Our team recognized the importance of an easy mechanism for the <strong>placement of orders</strong>. It is key to <strong>customer conversion and retention</strong>. Having <strong>multiple options for payment</strong> is another essential aspect in this context. Keeping this in mind, we built a <strong>wallet </strong>to streamline order placement and boost customer experience.</p> </li> <li> <p>The next thing on our agenda was to <strong>build and customize a notification</strong> <strong>system </strong>so customers could receive <strong>notifications </strong>on their applications in <strong>real-time</strong>. Therefore, if a notification crops up while a customer is using the application, they can view the notification directly on the application.</p> </li> <li> <p>Providing customization options with every order and for every product proved difficult not just for the developers but for the designers as well. However, the correct usage of <strong>icons and buttons</strong> helped us establish a <strong>modern look</strong>. Moreover, we were able to code it along with <strong>attractive animations</strong> thanks to a few amendments we made in the <strong>plugins</strong>.</p> </li> <li> <p>Being a delivery application, the client’s app regularly dealt with large volumes of data which were <strong>confidential</strong>. This deemed it imperative to ensure <strong>data security and integrity</strong>, which our team executed flawlessly.</p> </li> <li> <p>Owing to the <strong>vast amount of data on the homepage</strong>, we experienced a hindrance with respect to the <strong>speed </strong>of the app. To fix this, we incorporated <strong>lazy load</strong> and leveraged proper <strong>image compression</strong>. In addition, we included a large number of <strong>animations </strong>which further <strong>lowered the load time</strong>. However, our technical team utilized their expertise to address and <strong>overcome </strong>this.  </p> </li> <li> <p>It was important to simplify the <strong>onboarding process</strong> for <strong>delivery executives</strong> as the entire business revolved around efficient deliveries. Our team achieved this by building an <strong>upfront and direct onboarding process</strong> where the only requisite was uploading appropriate documents on the part of the delivery executives. Once these documents were <strong>vetted and approved</strong>, they were<strong> free to start deliveries</strong>.</p> </li> <li> <p>Our team <strong>automated the payment mechanism</strong> to keep it <strong>simple and straightforward</strong>. For example, after receiving customer payments, the platform would <strong>automatically pay</strong> the restaurant managers within 6 hours of delivery after <strong>deducting the platform commission</strong>. Subsequently, the delivery executive was paid after the platform calculated the <strong>delivery charges</strong> based on the<strong> total price and distance covered</strong>. </p> </li> <li> <p>To help the restaurant manager efficiently keep tabs on orders and availability, we designed an <strong>inventory system</strong> that would <strong>update stock records in real-time</strong>. We also built an option for the manager to get an overview of the inventory so that they could <strong>accept and deny orders accordingly</strong>.</p> </li> </ul></div> <div><p>Our staff fully complied with the client's requests and s<strong>ubstantially outperformed their expectations</strong> by launching their multi-service app that brings food, groceries, and much more to customers whenever and wherever they want. Here are some of the highlights of our partnership—</p> <ul><li> <p>A <strong>flawless</strong>, <strong>quick-loading</strong> application with a wide range of features.</p> </li> <li> <p>An <strong>intuitive user experience</strong> with a <strong>user-friendly UI</strong>.</p> </li> <li> <p>A <strong>reliable, secure</strong> website that cannot be violated in terms of <strong>data security</strong>.</p> </li> </ul></div> <div><p>We appreciate the opportunity to establish a dependable working relationship with this client as a result of our <strong>focused engagement</strong>. Initially, after completion, the client requested our services in the <strong>continuous monitoring</strong> of their application. Later, they wished to focus more on their platform's <strong>brand creation and marketing</strong>.</p></div> <div><a href="/node/1941" hreflang="en">Lenny Testimonial </a></div> <div> <img src="/sites/default/files/2023-05/Homepage%20%2811%29.png" width="1540" height="980" alt="" typeof="foaf:Image" /> </div> <div><p>The client already had an existing food application for their <strong>multi-service delivery business</strong>. However, the application operated with <strong>standard features</strong> and delivered a <strong>conventional user experience</strong>. This made them want to rebuild and <strong>update their application</strong> to <strong>suit the needs of modern customers</strong>. In light of this, they came to our team intending to <strong>update their web application</strong> in order to help them correct any errors while <strong>growing their business</strong>. The client was assisted by our <strong>Dedicated Teams</strong> and their <strong>professional experience</strong> in <strong>Web Development, Mobile App Development, UI Design and Implementation</strong>, <strong>and Performance Optimization</strong>. As a result, we successfully developed <strong>three separate applications</strong> for <strong>order placement, restaurant management, and order delivery</strong>. In addition to this, we built <strong>two admin panels</strong>, one for the <strong>restaurant manager</strong> and one for the <strong>platform administrator</strong>.</p> <p><strong>Our collaboration proved fruitful</strong> for the client, who received an <strong>updated and modern food delivery application</strong> for the smooth operation of their business.</p></div> <div>1 year</div> <div><a href="/node/1942" hreflang="en">Lenny Testimonial 2</a></div> <div><p><strong> Digital transformation </strong>often comes with challenges of its own. Here are some issues we faced during our collaboration with the client—</p> <ul><li> <p>Overcoming <strong>linguistic barriers</strong> between the client and our team.</p> </li> <li> <p>Conveying the importance of <strong>modern and advanced features</strong>.</p> </li> <li> <p><strong>Rectifying the translation errors</strong> of their existing application.</p> </li> <li> <p>Guaranteeing <strong>timely deliveries</strong>.</p> </li> <li> <p>Simplifying <strong>order placement</strong> and adding <strong>multiple payment methods</strong>.</p> </li> <li> <p><strong>Customizing the notification feature</strong> to include <strong>real-time notifications</strong> on the application.</p> </li> <li> <p>Providing <strong>customization options</strong> for every order and every product selected by customers.</p> </li> <li> <p>Ensuring <strong>optimum security of data</strong>.</p> </li> <li> <p>Acquiring the <strong>desired load time</strong> to deliver a <strong>speedy and seamless user journey</strong>.</p> </li> <li> <p>Designing an effortless mechanism for the <strong>smooth onboarding of delivery executives</strong>.</p> </li> <li> <p>Streamlining the <strong>handling of payments</strong> between delivery executives, restaurant managers, and customers.</p> </li> <li>Developing a system for the restaurant manager to <strong>keep track of custom orders and inventory</strong>. <p> </p> </li> </ul></div> <div> <div> <div class="paragraph paragraph--type--outcome-highlights paragraph--view-mode--default"> <div> <div>Heading</div> <div>48.3% Increase in Orders</div> </div> <div> <div>Outcome</div> <div><p>The wonderful UI delivered by our platform led to an increase in orders by 48.3%.</p></div> </div> </div> </div> <div> <div class="paragraph paragraph--type--outcome-highlights paragraph--view-mode--default"> <div> <div>Heading</div> <div>1000+ Satisfied Customers</div> </div> <div> <div>Outcome</div> <div><p>The seamless order placement, payment, and delivery process helped drive customer satisfaction.</p></div> </div> </div> </div> <div> <div class="paragraph paragraph--type--outcome-highlights paragraph--view-mode--default"> <div> <div>Heading</div> <div>75% Decrease in Customer Churn</div> </div> <div> <div>Outcome</div> <div><p>The simple and straightforward workflow helped decrease customer churn by 75%.</p></div> </div> </div> </div> </div> <div> <div>API &amp; Microservices</div> <div>Digital Design &amp; Branding</div> <div>DXP Strategy &amp; Consulting</div> <div>Mobile App Development</div> <div>Performance Optimization</div> <div>Product Scaling</div> <div>Product-Market Fit</div> <div>UX Consulting &amp; Audit</div> </div> <div> <div>Amazon AWS</div> <div>Flutter</div> <div>React Native</div> </div> <div> <div>Food &amp; Beverages</div> </div> Tue, 02 May 2023 04:31:08 +0000 contentauthor 1943 at