“I couldn't be happier with Auxesis and their team of experts. They really brought my idea to life. ”
The first multi-service delivery application in the Republic of San Marino. They offer food and grocery deliveries throughout the Republic of San Marino. They also deliver services like the shipping of packages and the booking of other market services. They yearn to provide top-notch service to their customers. Needless to say, the clients were determined to address customer orders more efficiently while growing their business overall.
When the client approached us, they already had an existing delivery application in place. They were facing a number of challenges with their current application. Their application displayed an improper flow of information throughout the backend structure. Owing to this, they failed to execute orders in a timely manner, and their real-time business was negatively affected. Leveraging our expertise in E-commerce Strategy & Implementation, we helped the client enhance their application, retain more customers, and promote their business.
The client initially approached us to resolve their difficulties with their existing food delivery application. They wished to revamp their app to accommodate modern features and meet the requirements of modern customers. After going back and forth discussing the client's needs, we decided to conduct a product discovery workshop which would help us demonstrate our ideas and suggestions regarding the redevelopment of their application. In addition to ideas that would remedy their existing problems, we recommended incorporating a number of modern features to help their application function more efficiently. Impressed with our work during the workshop, the client decided to enlist our professional services for the reconstruction of their traditional food delivery application.
Digital transformation often comes with challenges of its own. Here are some issues we faced during our collaboration with the client—
Overcoming linguistic barriers between the client and our team.
Conveying the importance of modern and advanced features.
Rectifying the translation errors of their existing application.
Guaranteeing timely deliveries.
Simplifying order placement and adding multiple payment methods.
Customizing the notification feature to include real-time notifications on the application.
Providing customization options for every order and every product selected by customers.
Ensuring optimum security of data.
Acquiring the desired load time to deliver a speedy and seamless user journey.
Designing an effortless mechanism for the smooth onboarding of delivery executives.
Streamlining the handling of payments between delivery executives, restaurant managers, and customers.
We supported the client in overcoming several business challenges thanks to our collaboration and regular communication. Here's how we approached it—
The first challenge arising from our professional alliance was the communication barrier. The client was from Italy and spoke only Italian, a language our team was not fluent in. This language barrier proved to be a roadblock in our collaboration. To eliminate this problem, we resorted to employing a language translator who would facilitate smooth cooperation and help us conduct our business efficiently.
Having a traditional mindset, the client failed to recognize the value it would add to their business performance to incorporate some contemporary features to their application. Our team put much effort into emphasizing the significance of a modern web and app development approach. Our team explained how a modern UI would deliver an excellent user experience, thereby retaining more customers and helping the business. Ultimately, the client agreed with our modern approach and recognized the result-oriented aspect of it.
It should be noted that the problem with communication was not exclusive to our professional partnership. There was a flaw in the translation module of the client's existing application. It resulted in inaccurate translations of languages. This prompted us to build a customized translation module where data would be filled manually. It would even facilitate the accurate translation of every new language added in the future.
The entire purpose of the application was to deliver food and other services to customers efficiently and on time. This required the development of a three-way tracking mechanism which was challenging to build. This system would provide tracking facilities to the customer, restaurant or service manager, and delivery executive. To accomplish this, we conducted in-depth research and enlisted the support and expertise of our senior developers.
Our team recognized the importance of an easy mechanism for the placement of orders. It is key to customer conversion and retention. Having multiple options for payment is another essential aspect in this context. Keeping this in mind, we built a wallet to streamline order placement and boost customer experience.
The next thing on our agenda was to build and customize a notification system so customers could receive notifications on their applications in real-time. Therefore, if a notification crops up while a customer is using the application, they can view the notification directly on the application.
Providing customization options with every order and for every product proved difficult not just for the developers but for the designers as well. However, the correct usage of icons and buttons helped us establish a modern look. Moreover, we were able to code it along with attractive animations thanks to a few amendments we made in the plugins.
Being a delivery application, the client’s app regularly dealt with large volumes of data which were confidential. This deemed it imperative to ensure data security and integrity, which our team executed flawlessly.
Owing to the vast amount of data on the homepage, we experienced a hindrance with respect to the speed of the app. To fix this, we incorporated lazy load and leveraged proper image compression. In addition, we included a large number of animations which further lowered the load time. However, our technical team utilized their expertise to address and overcome this.
It was important to simplify the onboarding process for delivery executives as the entire business revolved around efficient deliveries. Our team achieved this by building an upfront and direct onboarding process where the only requisite was uploading appropriate documents on the part of the delivery executives. Once these documents were vetted and approved, they were free to start deliveries.
Our team automated the payment mechanism to keep it simple and straightforward. For example, after receiving customer payments, the platform would automatically pay the restaurant managers within 6 hours of delivery after deducting the platform commission. Subsequently, the delivery executive was paid after the platform calculated the delivery charges based on the total price and distance covered.
To help the restaurant manager efficiently keep tabs on orders and availability, we designed an inventory system that would update stock records in real-time. We also built an option for the manager to get an overview of the inventory so that they could accept and deny orders accordingly.
“My expectations were surpassed by the promptness and professionalism of the service. I'd undoubtedly utilize this service once more and recommend it to others in the future.”
We appreciate the opportunity to establish a dependable working relationship with this client as a result of our focused engagement. Initially, after completion, the client requested our services in the continuous monitoring of their application. Later, they wished to focus more on their platform's brand creation and marketing.
Our staff fully complied with the client's requests and substantially outperformed their expectations by launching their multi-service app that brings food, groceries, and much more to customers whenever and wherever they want. Here are some of the highlights of our partnership—
A flawless, quick-loading application with a wide range of features.
An intuitive user experience with a user-friendly UI.
A reliable, secure website that cannot be violated in terms of data security.
The wonderful UI delivered by our platform led to an increase in orders by 48.3%.
The seamless order placement, payment, and delivery process helped drive customer satisfaction.
The simple and straightforward workflow helped decrease customer churn by 75%.
Our emphasis is on modernizing, innovating, interacting with customers and speeding up the process of bringing products to the market to help businesses get an edge over their rivals. We collaborate with customers worldwide to create Software applications that eliminate their old and intricate problems. A committed, knowledgeable and accomplished team of highly-trained professionals will help you with your product development from start to finish.
We take pride in building a team that have requisite experience, knowledge & expertise to execute a project succesfully and efficiently.
We lay down distinct processes and follow those meticulously, ensuring that a project is executed most efficiencly and with minimum resource & time wastage.
We ensure complete transparency in work & reporting, making sure we don't encounter the unexpected surprises, affecting the project progress and feasibility negetively.
Our immensely talented technical team consistently thinks out of the box, producing truly innovative solutions leading to outstanding end results.
Maintaining and improving client satisfaction is our top priority, and we achieve this through prompt customer support, be it during the project or after the completion.
We are very excited about our work, and we enjoy doing it. We provide regular updates, phone calls, and product demos to ensure our customer’s satisfaction.
Our success is demonstrated by having the most reviews compared to competitors.
Auxesis Infotech provides web development support on our Drupal platform. They are always flexible enough to help us achieve our goals. Very pleased with Auxesis competance, flexibility, communications and execution.
Director Brand & Communications, Saint Gobain Ltd
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I'm impressed by their communication and speed of action. Ever since we launched the redevelopment, there’ve been many compliments on the improved look, functionality, and ease of navigation.
Director of Projects, ERRIN
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